Privacy Policy

At Riverside Reads, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our online platform, visit our store, or participate in our events and services.

Information We Collect

We collect information necessary to provide and improve our services, including:

• Personal Details: such as your name, mailing address, phone number, and email address when you register for our loyalty program, order books online, or RSVP to events.
• Payment Information: transactional data used only for processing orders and ensuring secure payments.
• Usage Data: details of your interactions with our online store, including browsing and purchase history.
• Event Participation: information about your attendance at author signings, literary club meetings, and other events.
• Feedback and Communications: any correspondence or feedback you provide when contacting us.

How We Use Your Information

Your information helps us to:

• Process and fulfil your orders, including delivery and gift wrapping services.
• Manage your loyalty program account and apply related rewards.
• Keep you informed about new releases, events, promotions, and news via direct communications.
• Personalise your shopping and event experience both online and in-store.
• Improve our website, services, and customer support.

Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third parties only as necessary to provide our services, including:

• Delivery and payment processing partners.
• Event organisers and service providers involved in author signings and literary club meetings.
• Legal or regulatory authorities when required by law or to protect the rights and safety of Riverside Reads.

Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our online platform uses encryption and secure protocols to safeguard your transactions.

Your Rights Under GDPR and Applicable Laws

Under data protection laws, including the GDPR, you have rights regarding your personal data, such as:

• The right to access the personal information we hold about you.
• The right to correct or update inaccurate or incomplete data.
• The right to request deletion of your personal information, subject to legal and contractual obligations.
• The right to restrict or object to certain processing activities.
• The right to data portability where applicable.

If you wish to exercise any of these rights, please contact us by mail at the address below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking

Our online platform uses cookies and similar technologies to enhance your browsing experience, personalise content, and analyse traffic. You can manage cookie preferences through your browser settings.

Children’s Privacy

We are particularly mindful of children’s privacy. Our services include a children’s literature section and events, but we do not knowingly collect personal data from children under the age of 16 without parental consent.

Contact Information

If you have questions about this Privacy Policy or your personal data, you may contact us by postal mail:

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. Updates will be posted on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.